Intercom interviews
Ireland
How the interview runs
“Then you’ll do a deep-dive into one of your projects with just the PM and EM.”
Jonathon ColmanIntercom blog author
A deep dive with product and engineering
Choose which of three AI-generated drafts is ready to test, and why.
ExamplePortfolio review
“We often see minimal design work samples that are just text links with some context about the work – and that’s great!”
Jonathon ColmanIntercom blog author
Minimal work samples are fine
Turn one screen’s fix into a component change the next team can use.
ExampleCritique
“Next you’ll engage in a critique of a third-party software product (not Intercom) with two designers.”
Jonathon ColmanIntercom blog author
Critique someone else’s product
Choose which of three AI-generated drafts is ready to test, and why.
ExampleLive design exercise
“we’ll prompt you to consider how you might understand the problem and who’s affected by it, diverge and converge potential solutions, and sketch out a lightweight, low-fidelity solution”
Jonathon ColmanIntercom blog author
Sketch a low-fidelity solution together
Say what eight user sessions support before you accept an AI summary’s recommendation.
ExampleTake-home
“we used to ask people to do a design exercise at home. The Design team doesn’t do this now because it disadvantages people who don’t have time for extra work”
Jonathon ColmanIntercom blog author
What they assess
“So we’ll ask you open-ended questions like “How did this solve the problem?” and “What changed because of your work?””
Jonathon ColmanIntercom blog author
What changed because of your work?
Say what eight user sessions support before you accept an AI summary’s recommendation.
ExampleHow they say to prepare
“You can strengthen your application by reviewing our product designer job levels before you apply so you can see the expectations we have of designers.”
Jonathon ColmanIntercom blog author
Last reviewed
