Monzo interviews
Monzo interviewsUK · Firsthand design and product accounts, 2025–2026
Return to the people using the product
“this conviction came from a return to good old-fashioned qualitative research: hearing from our customers directly”
Ed Stuart-BourneProduct Director
Show what changed your understanding
Eight people attempt a booking. Which observations support a change, and which claims still need testing?
ExampleTest the task with people who face the barrier
“One of the most valuable activities we did was getting feedback from people that live with accessibility needs”
Almo MitchellProduct Designer
Repair the blocked interaction
The address picker looks finished but cannot be used with keys. What will you change and test?
ExampleConnect the design to its real implementation
“Components in Figma and code are engineered for maximum API parity”
Lyudmyla Maksymchuk and Weijie FuLead Product Designer and Senior Product Designer
Specify the behavior across screens
Four screens share one address field. How do you make the correction survive the handoff?
ExampleOwn the result of an AI-assisted change
“If your pull request breaks acceptance tests, it’s still your responsibility to understand why and fix it.”
Sasha WardLead Product Designer
Explain what the test uncovered
An AI-generated draft looks good but skips the failed lookup state. What should the prototype prove before it ships?
ExampleInterview sources
AI use during Monzo hiring — The guide supports research and refinement of real examples, rejects invented experience and AI answers during live interviews, and recommends checking task-specific guidance with the recruiter. Published July 30, 2024; checked November 10, 2026.
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